Terms and conditions

Validity of contract

By making a purchase via By Mary website (hereafter called website), the following agreement between the customer (you) with a minimum age of 18 years and the retailer (By Mary) is legally binding until further notice. For other types of agreements, please contact us before completing your purchase. As soon as the order has been placed by you, By Mary will send out a confirmation email to the email address stated in your customer profile. It is your responsibility to provide a functioning address and check the order confirmation thoroughly for possible errors. It is important that you contact us immediately in case you wish to change or correct any details in your order. Once a custom-made garment has been cut (i.e. production has started), no further changes can be applied. As soon as the order has been sent, a confirmation email is sent to the customer. Upon the receipt of the goods through the customer, the contract is regarded as concluded.

 

Order

The garment shown is a visualization only. The final product may vary somewhat in construction and color. The perception of colors can vary from display to display. Therefore, the images do not reference to an exact color but have a guiding function only.

 

Prices

Prices displayed on this website include VAT. Additional VAT and custom fees are included and paid by By Mary.

Prices displayed on this website does not include shipping costs. Shipping rates are dependend on the destination and will be added to the price of your purchase. Shipping within Dubai is free. 

 

Payment

The following payment options are available: 

  • Payment through the online shop of our partner So Chic: www.sochic.ae and at the So Chic boutique from Sunday to Thursday – 9am to 5pm: Villa 6, Al Wasl Road, Umm Suqeim 1, Dubai

As soon as the payment is received, the processing of your order will be started.

 

Cookies and Security

A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online browsing and shopping experience.

  • For example, we use cookies to:
  • Remember the items in your Shopping Cart
  • Control country and language settings
  • Analyze visitor statistics and behavior
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer or Mozilla) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and most of our services will not function properly.

 

Delivery

During the order process you will be informed about the estimated delivery time for your order. This estimate is based on current production queue and the actual time it usually takes to send an order from our shop to your address.

The delivery time cannot be guaranteed, as it is only a calculated estimate. We are constantly monitoring production, air freight and final delivery and are always working hard to delivery your order as soon as possible.

By Mary cannot be held responsible for losses, inconveniences, costs or other damages resulting from late deliveries.

We will charge you AED100 for packages that are not accepted/picked up/returned to us to cover the costs of handling. To avoid this charge, you can also choose to have your package delivered to the So Chic boutique. You can collect your package from there within 14 days. 

 

Returns or withdrawals

Since all our clothes are made to order from limited edition fabrics, these cannot be sold to anyone else and therefore cannot be returned.

 

Warranty

If the measurements or design of the garment you ordered do not correspond with your order for reasons other than mentioned above, we will offer you a new product free of charge.

 

The perfect fit guarantee

For customer’s assurance By Mary offers a perfect fit guarantee upon ordering.
The meaning of the perfect fit guarantee: If your garment does not fit, you will get 1 adjustment for free. We will make an appointment to have one of our tailors come by and make the alterations for a perfect fit.
To claim the Perfect fit guarantee: Your first action is to contact us within 7 days of receiving your garment at contact@by-mary.co.  

 

Customer Service

If you have any questions or complaints you can email us at contact@by-mary.co or call us at +971 56 115 0028. We aspire to always answer your query within 24 hours Sunday to Thursday. Should you not receive an answer from us within this given time frame, please get in touch with us again.

 

Personal information

By Mary is responsible for the integrity of the personal information given by our customers. Your personal information is only used for internal purposes and neither your personal details nor your e-mail address will be given to third parties. Read more about our privacy policy here.