Return Policy

Since all our clothes are made to order especially for you from limited edition fabrics, they cannot be returned. 

If the garment doesn’t fit, you can let us know by email (contact@by-mary.co) within 7 days and choose one of the options below: 

1. Use our fit guarantee. We will make an appointment to have one of our tailors come by and make the alterations for a perfect fit.

2. Exchange the item for a different size (providing the fabric is still available). 

Accessories such as bags can be returned or exchanged within 7 days. Send the unused items in their original packaging to 

By Mary
Capricorn Tower, 6th floor, office #604
Sheikh Zayed Road,
Besides Emirates Tower Metro Station

You are responsible for the returned goods until it reaches us. Order number or customer number must be clearly included in the return. Please also advise if you wish to have a refund or to exchange the merchandise for something else.